APR voluntary service replacement – CI100047 B9 S4/S5 3.0T PEX Intake System

07/25/2023

APR voluntary service replacement – CI100047 B9 S4/S5 3.0T PEX Intake System

07/25/2023

APR is issuing a voluntary service replacement on the CI100047 B9 S4/S5 3.0T PEX Intake System.


A material defect was reported by customers in the field, and after further testing, APR has determined this to be an issue that will likely affect more intake systems. Customers should stop using this part. The APR support team is in the process of contacting all known customers, but customers should contact APR if they have not received a call by Thursday, July 27th, 2023. APR will be upgrading each system to utilize our upgraded carbon fiber inlet pipe. Alternatively, customers can get a discount on our full carbon fiber system.


What’s happening?


We have issued a stop sale and voluntary service replacement for the CI100047 because the turbo inlet pipe can crack near the turbo inlet.


What is APR doing?


We are replacing the PEX inlet pipe with the upgraded carbon fiber inlet pipe.


What has APR done for customers with failures?


We have fully taken care and will take care of everyone in the field with this issue. All turbo inlet pipes will be replaced.


What do I need to do?


We are reaching out to customers via the phone. However, we do not have everyone’s information. If you do not hear from us, or a dealer, by Thursday, July 27th, 2023, please contact us via email with this information:


Email: [email protected]

Subject: CI100047 voluntary service replacement

Body: Include the order number or a copy of the original invoice. Please let us know if you would like the carbon fiber turbo inlet at no charge, or if you would like to upgrade to our full carbon fiber system at 30% off.


What if I'm a dealer with customers and inventory?


Please contact your customers to make sure they are aware of this voluntary service replacement. Please email our support team with the following information:


Email: [email protected]

Subject: CI100047 voluntary service replacement (Dealer)

Body: Include the order number or a copy of the original invoice. Let us know if you prefer upgraded carbon fiber inlets at no charge.


Will you sell this intake in the future?


We have issued a stop sale for the product. We will not continue selling this product until there is a solution to this issue.


We apologize. We’re here to make it right. Please reach out to our support team via email with any concerns or issues.


Thank you

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