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New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from goapr.com does not meet your expectations, it may be eligible for return.
- You may return new, unused parts within 90 days from the purchase date for a complete refund or exchange. To avoid a restocking fee, you must request a return within 60 days of purchase date, and APR must receive the returned items within 90 days after purchase date.
- Parts not eligible for return: Clearance items, Factory Refurbished Items, and Made to Order items.
- Items returned 91-180 days after the date of purchase will be subject to a 15% restocking fee
- Items are not eligible for return after 180 days unless there is a valid warranty issue and submission. The product must be in the original, manufacturer's box and must be sent freight prepaid
- Products that show signs of excessive age, abuse, improper handling, or have been modified beyond APR’s instructions may be rejected and incur an inspection fee regardless of age
- Original shipping charges are non-refundable
Incorrect, Damaged, or Defective Product Returns:
APR will cover the shipping costs for the handling of returned product that was incorrect, damaged, or otherwise defective.
If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at 1 (800) 680-7921 or +1 (334) 502-5181 or email [email protected] and request a UPS pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to APR and APR's determination that the returned product is new and unused, incorrect, damaged, or defective, APR will issue a refund back to the credit card used on the original transaction. If APR determines that the returned product was used, correctly shipped, undamaged, or not defective, APR will return the product to you, freight collect, and will not issue a refund to your credit card.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
APR offers free shipping on orders over $149.
Free Shipping only offered via ground to the contiguous US on orders over $149, excludes clearance parts and oversized packages.
Please note we ship orders only to US addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS ship requirements it will ship LTL carrier.
Shipments are processed Monday through Friday from 8AM to 3PM CST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.
Before it is processed for shipment, you can cancel your order by contacting customer service at +1 (334) 502-5181 or email [email protected]
- If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
- If the payment was processed, you will receive a refund for the canceled items.
All items on this site (www.goapr.com) are warranted to be free from defects in the materials and workmanship prior to installation. Warranty is only applicable to the original owner. This warranty does not cover labor, misuse, faulty installation, failure of related parts or parts purchased other than from APR, LLC. Please call for specific warranty information on each product. Each manufacturer may supply different timeframes for their products. APR does not support warranty claims on grey market sales. For any questions regarding you APR warranty email [email protected].