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Customer Technical Support Representative Tier II

June 19th, 2019

Description:

Responsible for technical support to end customers and distributors. Work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.

Required Qualifications & Experience:

• High School Diploma or its equivalent
• 2-3 years customer service or technical support related area experience
• Strong computer literacy
• Strong information analysis abilities
• Well-developed interpersonal and communication skills
• Developed automotive & computer troubleshooting abilities

Desired Qualifications & Experience:

• European automotive enthusiast
• Experience with ERP and/or CRM systems

Essential functions and responsibilities:

• Answer customer and dealer support tickets
• Assist with diagnosing and troubleshooting customer vehicles
• Issuing RMAs to return faulty product
• Documenting issues for follow-up by QC team
• Assist dealers with troubleshooting flash …

Reverse Engineer

May 21st, 2019

Description:

Reverse Engineer will work with their assigned team to analyze and gain access to read/write capabilities, create vehicle ECU memory maps, and seek information about future and existing vehicle platforms, as required by a given vehicle target. Candidates must be proficient with binary analysis techniques and familiar with vulnerability types such as heap corruption, use after free, and buffer overflows. Projects will be undertaken in small teams with close coordination with other departments. A typical day may involve extracting firmware from a board, studying disassembly, or writing code to audit a device.

Job Requirements:

Proficient with static and dynamic binary analysis techniques. …

Embedded Software Engineer

May 21st, 2019

Description:

The Powerteq Embedded Software engineering position oversees all technical activities related to developing communication protocols for target vehicles. The engineer will be responsible for new product development, new application coverage for existing products, and sustaining workload related to active and legacy products. This includes activities such as reverse engineering, com protocols, and binary analysis. The engineer must work with Marketing, Production, Procurement, and Sales to ensure all stakeholders’ needs are well represented in their software releases.

Job Responsibilities:

• Minimal technical supervision, designs and develops embedded software, PC software, electronic circuits, equipment, systems and products for automotive performance tuning devices
• Writes …

Software Engineer

May 21st, 2019

Description:

The Powerteq software engineer will be responsible for performing desktop software development, cloud services and other applications in a C# environment, as well as assisting in the maintenance of current enterprise level software suites. The software engineer will also be required to perform updates to calibration management software and sustaining maintenance to new and existing databases. The engineer must also work with the hardware and firmware engineering team, Customer Service, Marketing, and IT departments to ensure all stakeholders’ needs are well represented.

Job Requirements & Responsibilities:

• Fundamental understanding of C#
• Fundamental understanding of web development (ASP.net)
• Understanding of web services SOAP/REST
• Very competent …

Quality Inspector

May 13th, 2019

Description:

This position supports operations through the application of quality standards, methods, and processes to assure and control quality. Candidate will execute various quality program initiatives and be responsible for inspection and approval of components and assemblies. In this role, the candidate will use their analytical skills to assess and verify products meet specifications and communicate the results with Production and Engineering.

Job Overview:

• Supports Quality Manager by creating per product quality plans, supporting and implementing standard quality metrics, and creating standard inspection criteria for product operators
• Administers Non-Conformance Reporting system, verifying accuracy and timely completion of investigations, dispositions and documentation
• Investigates and documents …

Shipping Clerk

April 9th, 2019

FLSA STATUS: Non-Exempt LOCATION: Opelika, AL

Shipping Responsibilities:

• Ensure all orders are met with 100% accuracy and shipped within 24 hours upon receipt of web customers and within 48 hours for warehouse (WD) orders.
• Manage inventory flow from packaging to FGI to ensure all parts are correctly and accurately logged for production entries to be made.
• Prepare all shipments for delivery to customers and physically load the shippers’ truck.
• Ensure all picking sheets and orders from the backorder report are shipped as soon as possible (see options above in first bullet)
• Account each day for all orders/picking sheets to ensure no customer orders are lost.
• Analyze the daily backorder …

Customer Support Tier I

April 3rd, 2019

Position Summary: Responsible for controlling the overall activity for direct retail sales and customer support. Work with team members to promote the consumer experience with retail customers and/or assisting with entry level technical support needs.

Qualifications required:
• High School Diploma or its equivalent
• 2-3 years customer service or technical support related area experience
• Strong computer literacy
• Strong information analysis abilities
• Well-developed interpersonal and communication skills
• Passion for the customer service industry
• Basic automotive knowledge

Qualifications desired:
• European automotive enthusiast
• Experience with open ERP and/or CRM systems

Essential functions and responsibilities:
• …

CNC Machinist

February 18th, 2019

FLSA STATUS: Non-Exempt LOCATION: Opelika, AL

REPORTS TO: Operations Manager

Position Summary

Completes set up and Operates both manual and CNC equipment for the efficient production of quality components. Responsible for the production of high-tolerance precision parts.

Duties/Responsibilities:

• Interpret technical prints.
• Must have knowledge of CNC machine “G-Code” and troubleshooting skills to identify and communicate program improvements to programmers.
• Setup, operate and adjust machining equipment for production efficiency without supervision.
• Monitors quality of parts produced to ensure customer requirements are met.
• Abides by all Company safety and health policies and procedures.
• Must use personal protective equipment if required.
• Aware of and conforms to company ISO goals …

APR Tuned

Phone: (800) 680-7921 Local Phone: +1 (334) 502-5181 Fax: (334) 502-5180 Address: APR LLC, 4800 US HWY 280 West, Opelika, AL 36801

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