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Customer Technical Support Representative Tier II

June 19th, 2019

Description:

Responsible for technical support to end customers and distributors. Work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.

Required Qualifications & Experience:

• High School Diploma or its equivalent
• 2-3 years customer service or technical support related area experience
• Strong computer literacy
• Strong information analysis abilities
• Well-developed interpersonal and communication skills
• Developed automotive & computer troubleshooting abilities

Desired Qualifications & Experience:

• European automotive enthusiast
• Experience with ERP and/or CRM systems

Essential functions and responsibilities:

• Answer customer and dealer support tickets
• Assist with diagnosing and troubleshooting customer vehicles
• Issuing RMAs to return faulty product
• Documenting issues for follow-up by QC team
• Assist dealers with troubleshooting flash …

Embedded Software Engineer

May 21st, 2019

Description:

The Powerteq Embedded Software engineering position oversees all technical activities related to developing communication protocols for target vehicles. The engineer will be responsible for new product development, new application coverage for existing products, and sustaining workload related to active and legacy products. This includes activities such as reverse engineering, com protocols, and binary analysis. The engineer must work with Marketing, Production, Procurement, and Sales to ensure all stakeholders’ needs are well represented in their software releases.

Job Responsibilities:

• Minimal technical supervision, designs and develops embedded software, PC software, electronic circuits, equipment, systems and products for automotive performance tuning devices
• Writes …

Software Engineer

May 21st, 2019

Description:

The Powerteq software engineer will be responsible for performing desktop software development, cloud services and other applications in a C# environment, as well as assisting in the maintenance of current enterprise level software suites. The software engineer will also be required to perform updates to calibration management software and sustaining maintenance to new and existing databases. The engineer must also work with the hardware and firmware engineering team, Customer Service, Marketing, and IT departments to ensure all stakeholders’ needs are well represented.

Job Requirements & Responsibilities:

• Fundamental understanding of C#
• Fundamental understanding of web development (ASP.net)
• Understanding of web services SOAP/REST
• Very competent …

APR Tuned

Phone: (800) 680-7921 Local Phone: +1 (334) 502-5181 Fax: (334) 502-5180 Address: APR LLC, 4800 US HWY 280 West, Opelika, AL 36801

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