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Customer Technical Support Representative Tier II

June 19th, 2019

Description:

Responsible for technical support to end customers and distributors. Work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.

Required Qualifications & Experience:

• High School Diploma or its equivalent
• 2-3 years customer service or technical support related area experience
• Strong computer literacy
• Strong information analysis abilities
• Well-developed interpersonal and communication skills
• Developed automotive & computer troubleshooting abilities

Desired Qualifications & Experience:

• European automotive enthusiast
• Experience with ERP and/or CRM systems

Essential functions and responsibilities:

• Answer customer and dealer support tickets
• Assist with diagnosing and troubleshooting customer vehicles
• Issuing RMAs to return faulty product
• Documenting issues for follow-up by QC team
• Assist dealers with troubleshooting flash …

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Phone: (800) 680-7921 Local Phone: +1 (334) 502-5181 Fax: (334) 502-5180 Address: APR LLC, 4800 US HWY 280 West, Opelika, AL 36801

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